Return Policy

Last Updated:

Service Satisfaction Guarantee

At Scryxellvyxla, we are committed to providing high-quality tailoring and clothing repair services. We stand behind our work and want you to be completely satisfied with the results.

Quality Assurance

If you are not satisfied with the quality of our tailoring or repair work, please contact us within 7 days of receiving your completed garment. We will work with you to address any concerns and make necessary adjustments at no additional charge.

Refund Policy

Eligible for Refund

Refunds may be considered in the following circumstances:

• Work that does not meet the agreed-upon specifications
• Significant errors in alterations that cannot be corrected
• Damage to garments that occurs during our service (subject to investigation)
• Services not completed as promised within a reasonable timeframe

Not Eligible for Refund

Refunds will not be provided for:

• Changes of mind after work has been completed
• Dissatisfaction with fit when measurements were provided by the customer
• Garments that were already damaged or in poor condition prior to service
• Services completed more than 30 days ago
• Rush service fees (non-refundable once work has begun)

Adjustments and Corrections

Before considering a refund, we will make every reasonable effort to correct any issues through adjustments or rework. Most concerns can be resolved through minor modifications at no additional cost.

If adjustments are not possible or do not resolve the issue, we will discuss refund options based on the specific circumstances.

Process for Returns or Refunds

1. Contact Us: Reach out to us within 7 days of receiving your completed garment to discuss your concerns.
2. Review: We will review the work and discuss the issue with you to understand what went wrong.
3. Resolution: We will propose a solution, which may include adjustments, rework, or in some cases, a partial or full refund.
4. Decision: If a refund is agreed upon, it will be processed using the original payment method within 5-10 business days.

Custom Pieces and Bespoke Tailoring

For custom pieces and bespoke tailoring projects, refunds are generally not available once work has begun, as these are made-to-order items. However, we will work with you throughout the process to ensure satisfaction, including multiple fittings and adjustments.

If you are not satisfied with a custom piece, we will make reasonable efforts to make adjustments. Full refunds for custom work are considered only in exceptional circumstances and must be discussed before work begins.

Rush Service

Rush service fees are non-refundable once work has begun, as they reflect the priority scheduling and expedited processing required. If you cancel a rush service order before work begins, a partial refund may be available.

Damaged Items

If you believe your garment was damaged during our service, please contact us immediately. We will investigate the claim and, if the damage is determined to be our responsibility, we will work with you to find an appropriate resolution, which may include repair, replacement, or compensation.

Please note that we are not responsible for damage to items that were already fragile, damaged, or in poor condition prior to our service.

Timeline

All return requests and quality concerns must be reported within 7 days of receiving your completed garment. Requests made after this period may not be eligible for refund or adjustment, though we will consider each case individually.

Contact for Returns

To initiate a return, refund request, or discuss quality concerns, please contact us:

Scryxellvyxla
6116 Mulford Village Dr #15
Rockford, IL 61107
United States
Phone: +17794231234
Email: info@scryxellvyxla.world

Please have your service receipt or order information available when contacting us.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on this page. The "Last Updated" date at the top of this page indicates when the policy was last revised.

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